Returns & Exchanges

At Big Green Egg, we stand behind the quality of our products and want you to be fully satisfied with your outdoor cooking experience. If you are not completely happy with your purchase, you may return unused items in their original packaging within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal with your order number and email address to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Carefully pack the unused items in their original manufacturer packaging, ensuring all components and manuals are included to avoid restocking fees.

3

Ship to Service Center

Affix the provided shipping label to your package and drop it off at any authorized carrier location; please retain your tracking receipt for confirmation.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process your refund to the original payment method within 7 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing